FAQ

Quick answers about Optic Communication.

How can I check internet availability?

Availability depends on your address. Call our support hotline at +880 1977-799203 or send your location through the Contact page.

How do I get service pricing?

Tell us which service you’re interested in and where it will be used. Our team can discuss applicable options, pricing and any setup requirements before you decide.

Can I ask about CCTV, IT, custom apps or hosting?

Yes. Share your goals and the requirements for your home, office or organization. We’ll help clarify possible next steps.

How can I get support?

Call +880 1977-799203, WhatsApp our support team, or email hello@opticcom.online.

How do I request FTP or media access?

FTP and Live TV are available only to customers connected to the Optic Communication network. No separate access request or authentication is needed. Open a numbered server link on the FTP & Media page while connected to our network.

What should I share when asking about internet service?

Share your area and service address, whether the connection is for home or business, and how you plan to use it. Our team can check availability and discuss current options.

Can you help me choose a CCTV setup?

Yes. Tell us which areas you want to monitor and any requirements for viewing, recording, network or power. Our CCTV solutions include IMOU; available equipment and setup details can be discussed for your site.

Can I view CCTV remotely?

Remote viewing depends on the selected camera, network connection and configuration. Confirm compatibility and setup requirements with our team before choosing equipment.

What IT and networking help can I discuss?

Tell us about your devices, network or workplace setup and what you need help with. We can discuss the requirements and possible scope before work begins.

Can Optic Communication discuss a custom application?

Yes. Describe the workflow or problem, who would use the application and what it should help them do. Our team can discuss requirements and possible next steps.

What information should I provide about hosting?

Share your website or project details, any domain you already have and the kind of setup or support you need. Ask our team about current options and terms.

How do I ask about access control or fire safety?

Tell us about your premises, the areas or entry points involved and what you want to address. Our team can discuss requirements and the next steps for your site.

Where is the Optic Communication office?

R. K. Mission Road, Motijheel, Dhaka-1203. Call +880 1977-799203 or email hello@opticcom.online for assistance.